World's most advanced reputation management platform.
"The positive financial outcome in our industry depends on our technicians who visit the home. How they make the customer feel is paramount to our success that day and for repeat business.
pulseM lets us capture how the customer really feels, and therefore helps increase our financial outcome."
Gus Antos, Milestone Electric
Schedule appointments, send maintenance reminders and openly communicate with multiple customers at once.
"pulseMPro has been an extremely successful, innovative tool that our company has utilized greatly.
We have been given the opportunity to target a population that normally would not respond to phone contact or email.
As a result, we are scheduling appointments for customers that normally would not have scheduled anything.
In addition to increasing our booking percentages, we have also been able to redirect our efforts here in the call center.
pulseMPro has been used as our primary contact for scheduling outbound appointments, following up on sales calls,
and even completing happy checks with our customers after appointments have been completed.
All of these items that are now being texted, are calls that our CCR's in our call center would have normally had to make.
By using this tool, we are now focusing their efforts in other areas. This has allowed us to be much more productive and efficient.
The possibilities are truly endless with pulseMPro, and we could not be happier with the product!"